FAQs

Order & Processing

When will my order be processed?
All orders are processed within 1–3 business days. Once your order has been prepared for shipment, you will receive a confirmation email with your tracking details.

Can I change or cancel my order after placing it?
If you need to make changes, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make modifications.

Shipping & Delivery

Where do you ship?
We currently ship worldwide to most regions.

How long does shipping take?
Delivery times may vary depending on your location and demand. On average, please allow:

• 7–15 business days for most destinations

• Remote areas may require additional time

How can I track my order?
Once your order ships, you will receive an email with your tracking number and a link to follow your delivery.

Returns & Exchanges

Do you accept returns?
Yes. If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery and we’ll be happy to assist.

Do you offer refunds?
Approved returns will be refunded to your original payment method once inspected. Please note that original shipping fees are non-refundable.

Do you offer exchanges?
If you need a different size or variation, contact us and we’ll help arrange an exchange where applicable.

Product & Quality

Are your products quality checked?
Absolutely. Each item is carefully selected and assessed to meet the Emerald standard of elegance, comfort, and craftsmanship.

What if my item arrives damaged or incorrect?
Please email us with your order number and photos of the item. We’ll resolve it quickly.

Payments

What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment options available at checkout.

Customer Support

How can I contact Emerald?
Our customer care team is here to help. For any questions or support, please contact us at info@emeraldcompany.store.

We aim to respond within 24–48 hours.